Shipping & Handing

At VerveChoice (accessible via vervechoice.com), we are dedicated to getting your outdoor sports apparel and performance gear to you as quickly, safely, and efficiently as possible. Whether you're gearing up for a backcountry ski expedition, a high-altitude hike, or simply upgrading your trail accessories with our protective wrist guards and thermal socks, here is everything you need to know about our shipping procedures, order processing, rates, and delivery timelines.

1. Order Processing & Handling Time

• Standard Processing Time: All orders are processed and prepared for dispatch within 1 to 3 business days (Monday – Friday, excluding public holidays).

• Peak Season & Sales: During high-demand outdoor seasons (e.g., winter ski season kickoffs, major holiday sales, or Black Friday/Cyber Monday), handling times may extend by 1–2 business days.

• Order Cut-off Time: Orders placed before 12:00 PM (MST) Monday through Friday will begin processing the same business day. Orders placed after 12:00 PM (MST) or over the weekend will begin processing on the following business day.

• Order Verification: Please ensure all shipping details (including apartment/suite numbers) are accurate at checkout. Incomplete addresses may cause processing delays.

2. Shipping Rates & Delivery Estimates

We offer flexible shipping options to ensure your gear arrives in time for your next adventure. Delivery estimates are calculated from the day your package is dispatched from our fulfillment center.

🇺🇸 United States (Domestic Shipping)

🌎 International Shipping

We proudly ship our outdoor gear to enthusiasts worldwide!

(Note: Exact shipping options and transit estimates for your specific destination will be calculated at checkout.)

3. Order Tracking & Notifications

Once your order leaves our warehouse, you will automatically receive a Shipment Confirmation Email containing your unique tracking number and a direct link to track your package in real-time.

• Please allow up to 24 to 48 hours after receiving your tracking email for the carrier (USPS, FedEx, UPS, or local post) to update the initial tracking status in their system.

• You can also track your order status directly on our store or by reaching out to our support team at service@vervechoice.com.

4. Customs, Duties & Import Taxes (International Orders)

• Duties & Taxes: International packages may be subject to customs duties, tariffs, VAT, or local import taxes assessed by the destination country's customs authority.

• Customer Responsibility: Any additional customs charges or clearance fees are the sole responsibility of the customer. VerveChoice has no control over these government-imposed charges and cannot predict their exact amounts.

• Customs Delays: Occasionally, local customs inspections can cause minor shipping delays beyond our control.

5. Shipping Restrictions & Special Addresses

• P.O. Boxes & APO/FPO Addresses: We accommodate standard shipping to P.O. Boxes and military APO/FPO/DPO addresses via USPS. Please note that expedited shipping services are not available for military addresses.

• Multiple Item Shipments: If your order contains multiple items (e.g., a bulky ski jacket combined with wrist guards and socks), items may occasionally ship in separate parcels from different warehouse locations to optimize delivery speed. You will receive tracking numbers for each individual shipment at no extra cost.

6. Incorrect Address & Undeliverable Packages

• Address Adjustments: If you notice an error in your shipping address after placing an order, please email us immediately at service@vervechoice.com. If the package has not yet left our warehouse, we will happily update it.

• Undeliverable Orders: VerveChoice is not responsible for orders delivered to an incorrect address provided by the customer during checkout, nor for packages returned due to uncollected customs fees. Re-shipping costs for returned/undeliverable packages will be billed to the customer.

7. Lost, Stolen, or Damaged Shipments

We take great care in packaging your apparel and gear, but shipping anomalies occasionally occur:

• Damaged in Transit: If your package arrives visibly damaged or tampered with, please take photos of the box and items immediately and contact us within 5 business days at service@vervechoice.com.

• Package Marked as Delivered (But Not Received):

  1. Check around your entryways, porch, garage, or with neighbors and building management.

  2. Wait 24 hours (some carriers mark packages as "Delivered" shortly before actual physical drop-off).

  3. If still missing, contact us at service@vervechoice.com so we can initiate an official carrier trace and help resolve the issue.

8. Contact Our Logistics & Support Team

If you have any questions regarding your shipment, delivery times, or need assistance tracking an order, please contact us:

• Email: service@vervechoice.com

• Mailing Address:

  VerveChoice Logistics

  8155 E Fairmount Dr, Denver, CO 80230, United States

• Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)

• Website: vervechoice.com