Thank you for shopping at VerveChoice (accessible via vervechoice.com). We take immense pride in equipping outdoor enthusiasts with high-performance, durable gear—including our premium skiwear, hiking apparel, protective wrist guards, and technical performance socks.
We want you to be 100% satisfied with your gear before hitting the slopes or heading out on the trail. If for any reason you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy outlines our guidelines for returns, exchanges, refunds, and damaged items.
1. 30-Day Hassle-Free Return Window
We offer a 30-day return window from the date your order is delivered to your address.
To be eligible for a full return and refund, all returned items must meet the following criteria:
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Condition: Items must be unworn, unwashed, unaltered, and in the exact condition you received them.
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Packaging & Tags: Products must be returned in their original packaging with all brand tags, labels, and protective inserts intact.
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Hygiene & Safety Requirements:
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Socks & Wrist Guards: Due to hygiene and safety standards, thermal socks and wrist guards must be unworn, untried directly against bare skin (if packaging was unsealed), and returned in unopened original packaging unless defective.
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Apparel & Outerwear: Ski jackets, snow pants, and hiking jackets must be free of hair, dirt, pet dander, deodorant marks, or outdoor odor.
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2. Non-Returnable & Final Sale Items
To maintain high product standards and safety, the following items cannot be returned or refunded:
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Final Sale or Clearance items explicitly marked as "Non-Returnable" at the time of purchase.
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Gift cards or digital store credit vouchers.
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Products that show clear signs of outdoor wear, tear, altered original tags, or damage caused after delivery.
3. How to Initiate a Return
Initiating a return with VerveChoice is simple and straightforward:
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Submit a Request: Contact our customer support team via email at service@vervechoice.com within 30 days of receiving your order.
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Provide Details: Include your Order Number (e.g., #VC1001), the email address used for the purchase, the specific item(s) you wish to return, and the reason for the return.
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Receive Authorization: Our team will review your request within 24–48 business hours. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and the detailed return shipping address.
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Pack & Ship: Securely package your item(s) in the original box/bag, clearly mark your RMA number on the package, and ship it to our facility using a trackable shipping service.
Important Note: Please do not send your return back to the manufacturer or sender address on the package without obtaining prior authorization and an RMA number from our support team. Unapproved returns cannot be processed.
4. Return Shipping Costs
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Standard Returns (Customer Preference / Size Exchange): The customer is responsible for covering the return shipping costs. We strongly recommend using a trackable shipping service (USPS, FedEx, UPS) or purchasing shipping insurance, as VerveChoice cannot be responsible for packages lost or damaged in transit back to us.
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Defective, Damaged, or Incorrect Items: If you received a defective item, a damaged product, or the wrong size/style due to our mistake, VerveChoice will cover all return shipping costs or provide a pre-paid shipping label.
5. Exchanges (Sizing & Style Changes)
Gear fit is crucial for high-performance outdoor activities! If you need a different size or color for your ski outfit or hiking apparel:
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Fastest Method: The fastest way to secure your preferred size is to return your original item for a refund and place a new order on vervechoice.com immediately.
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Standard Exchange: Alternatively, indicate in your email to service@vervechoice.com that you prefer an exchange. Once our warehouse receives and inspects your returned item, we will ship out the replacement item.
6. Damaged, Defective, or Wrong Items Received
Please inspect your order upon delivery! If you receive a defective item, damaged outerwear, or an incorrect order, please notify us within 7 business days of delivery at service@vervechoice.com.
Please include:
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Your Order Number
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Clear photographs/videos showing the defect or damaged area
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A brief description of the issue
Upon verification, we will send a replacement immediately at no additional charge or issue a full refund (including original shipping fees).
7. Refunds & Processing Time
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Inspection: Once your return arrives at our fulfillment facility, our quality assurance team will inspect the item within 3 to 5 business days.
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Approval & Notification: We will send you an email notification confirming receipt and informing you whether your refund has been approved or rejected based on item condition.
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Refund Disbursement: If approved, your refund will be processed immediately back to your original method of payment (Credit Card, PayPal, Apple Pay, etc.).
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Bank Processing Time: Please allow 5 to 10 business days for the credit to post to your bank account or credit card statement, depending on your financial institution's processing times.
8. Cancellations & Order Modifications
Orders are processed quickly to ensure fast delivery times for our customers. If you need to cancel or modify an order:
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Contact us at service@vervechoice.com as soon as possible after placing the order.
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If your order has not yet been processed or dispatched by our warehouse, we will cancel it and issue a 100% full refund immediately.
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If the order has already shipped, it cannot be canceled. You may simply return the package upon arrival following our standard 30-day return policy.
9. Contact Us
If you have any further questions about our Return & Refund Policy, need assistance with sizing, or wish to start a return, please reach out to our customer service team:
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Email: service@vervechoice.com
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Mailing Address:
VerveChoice Customer Returns
8155 E Fairmount Dr, Denver, CO 80230, United States
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Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)
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Website: vervechoice.com